A Comic Complaint

While ORIANA's crew try as hard as possible to ensure her passengers have the best cruise possible it is a reality that despite their efforts there will be complaints from some often over the most minor problems they can find from.
At the other end of the scale the Customer Service team based at Carnival House receive some often bizarre letters from passengers.
One such recent case has become somewhat popular on social site Facebook.
The below letter was sent to P&O regarding some "issues" the passenger had with his cruise on board ORIANA

This wannabe comedian begins in a strange way and then continues to point out what the numerous issues he had with the cruise.
To begin with he upset with the fact he had spent his hard earned money on a "timeshare cabin" and when ever he left the cabin in a mess the other "passenger" of the cabin would clean it up for them other issues he found included  "the outrageous prices" of the confectionery in the on board shop and the disgrace that not all passenger are allowed "to drive the ship" despite having asked the wine waiter several times, carrying on with the suggestion that the expensive art auctions should be replaced with "mobility scooters racing on the Prom deck along with other some strange activities.

While many companies would have simpley ignored the letter P&O went one better by playing along with the joke taking the time to reply to each of the points made in the letter.

Not surprisingly in the response the reply was taking any disciplinary action against the ship's crew for the issues raisesd.
Indeed sometimes passengers humour can be a little perplexing !

19 years of Popularity

For almost 20 years ORIANA has taken her passengers to her various ports of call in her signature high class and style, following in the wake of her namesake and famed 'mother' CANBERRA she has visited ports all round the world from ports closer to home such as Bruges to ports of call on the far side of the world such as those in Australia and New Zealand.
And during that time much like CANBERRA before her she has gained her fans who regularly cruise on board.

ORIANA arrives in Funchal, Madeira

Much has changed since ORIANA entered service both in the cruise industry and beyond but in a sure sign that ORIANA is still as popuar in this modern age of the "mega ships", as she ever has been  she continues to receive excellent reviews from her passengers: with comments from her passengers saying that ORIANA is "the friendly cruise ship ,she was immaculate and all Staff looked well turned out" the same reviewer also saying that " We found dining in the Oriental Restaurant was excellent and the waiting staff were very efficient and courteous."
Another cruiser commented that " we had a wonderful time first class service cant wait to go again on ORIANA." while another experienced cruise went as far to say "Cruise on ORIANA, I can honestly say one of the best we have done".
All going to prove that in the age of bigger is better, with ships including all types of novel and often ridiculous features in order to gain new custom, ORIANA still has her place in the heart of British cruising offering her traditional style with great service in elegant suroundings.

Photo Copyright: João Abreu